EU Customer Satisfaction Policy & EU Right of Withdrawal

At Zakat Fragrances, customer satisfaction is important to us. This policy applies to orders shipped to customers within the European Union (EU).

EU Right of Withdrawal

Customers in the European Union may have legal rights under applicable consumer protection laws, including a 14-day right of withdrawal for eligible purchases. Certain products may be exempt from this right, including sealed personal care and hygiene products once they have been opened or unsealed.

Returns

Due to the nature of our products, we do not accept returns of opened or used items.

For health protection and hygiene reasons, the following products cannot be returned once opened, used, or if the protective seal has been broken:

  • Fragrance Oils
  • Luxury Fragrance Oils
  • Imported Fragrance Oils
  • Body Oils
  • Hair Oils
  • Beard Oils
  • Body Lotions
  • Body Butters
  • Odor Eliminator Sprays
  • Room & Linen Sprays
  • Reed Diffusers
  • Reed Diffuser Refills
  • Wax Melts
  • Nail Polish
  • Sample Products
  • Any other personal care, fragrance, or home fragrance product that has been opened or used

Satisfaction Guarantee

If you are not satisfied with your purchase, please contact us within 14 days of receiving your order.

Although we may not require the return of the product, we will review each situation individually and may offer an appropriate resolution, which may include:

  • A replacement product
  • Store credit
  • A partial or full refund

Our goal is to ensure every customer has a positive experience with Zakat Fragrances.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the product(s)
  • Photos of the shipping package

We'll make it right as quickly as possible.

Contact Us

If you have any questions regarding your order or this policy, please contact us:

Zakat Fragrances
🌐 zakatfragrances.net
📧 support@zakatfragrances.net