Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. Do you accept returns?
No. We do not accept returns for any reason.

2. Can I get a refund if I’m not satisfied with my product?
Yes. If you’re not satisfied, you can begin the refund process within 14 days of delivery by visiting our Home Page → Return/Refund section.

3. What should I do if my order is damaged or incorrect?
Inspect your order upon delivery and contact us immediately take photos if it’s defective, damaged, or the wrong item. We’ll review it and make it right.

4. How long does it take to receive my refund?
Once approved, refunds are issued to your original payment method within 10 business days. Your bank or credit card company may take additional time to post the refund.

5. Do you offer refunds on sale items or gift cards?
No. Sale items and gift cards are non-refundable.

6. What products do you sell?
We offer luxury body oils, 4x whipped body butters, wax melts, odor eliminator sprays, and nail polish collections inspired by family and friends.

7. Are your products vegan or cruelty-free?
Yes. All of our products are vegan, cruelty-free, and free from parabens and phthalates.

8. How can I contact customer support?
Use the Contact Us form on our website or email us at support@zakatfragrances.net.

9. Do you ship internationally?
Yes. We ship worldwide using USPS (United States Postal Service). Shipping rates and delivery times vary by destination.

10. Is Zakat Fragrances woman-owned?
Yes. Zakat Fragrances is proudly woman-owned and family-driven